Returns Policy
At AvaDry, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
Returns Eligibility
You may return most unused items within 28 days of receiving your order.
To qualify for a return, please ensure that:
- The item is unused and in the same condition as when you received it
- The item is returned in its original packaging
Before sending anything back, please contact our customer service team. They will advise you on the correct return method and provide further instructions.
For hygiene and safety reasons, we cannot accept returns for products that have been opened, used, or damaged after delivery unless they are faulty.
Non-Returnable Items
The following items cannot be returned:
- Opened or used hygiene/sanitary products
- Clearance or sale items
- Custom or special-order products
- Products damaged through misuse or improper handling
Faulty or Damaged Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging where possible
We will work quickly to resolve the issue with a replacement, exchange, or refund where appropriate.
How to Start a Return
To request a return, please contact our customer support team at:
Please include your:
- Full name
- Order number
- Reason for return
Once approved, we will provide instructions for returning your item.
Please do not send items back without contacting us first, as this may delay processing.
Return Shipping Costs
Customers are responsible for return postage costs unless:
- The item is faulty
- The wrong item was sent
- The item arrived damaged
Original shipping charges are non-refundable unless the return is due to our error.
We recommend using a tracked delivery service for all returns, as we cannot guarantee receipt of returned items without tracking.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you require an exchange, please contact us before returning the item.
Return Address
Returns Department
AvaDry Limited
Unit 2 Blackthorne Rd,
Slough, SL3 0DA
Contact Us
If you have any questions regarding returns or refunds, please contact us:
- Email: business@avadry.co.uk
- Phone: +44 7918 018153
